Reference

Our Legal Terms for Indonesia Accounts

unibet login operates under a clear legal framework so you always know where you stand — from account registration through to withdrawals processed via DANA, OVO, GoPay and…

Account Eligibility PolicyPrivacy & Data TermsQRIS & DANA Deposit RulesJurisdiction-Dependent AccessAccount Closure Rights
unibet login Our Legal Terms for Indonesia Accounts
LEGAL CONTACT PATHS

How to Reach Our Legal and Compliance Team

If you have a question about our terms, want to exercise a data right or need to dispute a transaction outcome, our support team is available around the clock — 24 hours a day, seven days a week. You can contact us through live chat inside your account dashboard, by email at [email protected], or via our in-app ticket system. We aim to acknowledge legal and compliance queries within four business hours.

Team online

Live Chat Support

Open the chat window from your account dashboard at any hour. Our agents can escalate legal queries to our compliance desk within one business session, any day of the week.

Email — [email protected]

Send detailed legal requests, data-access queries or dispute documentation to our legal inbox. We log every email with a reference number and respond within four business hours on standard queries.

In-App Ticket System

Navigate to Account › Help › Submit a Request on any device. Attach supporting documents directly inside the ticket. Status updates appear in your notification tray as we progress your case.

ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Your account security and the legal handling of your personal data are central to how unibet login operates.

Data Encryption in Transit

Every connection between your browser or app and our servers uses TLS 1.3 encryption. This applies equally when you top up via OVO on a mobile device or review your transaction history on desktop.

Cookie Consent and Control

We load only essential cookies until you accept additional categories. You can review and adjust your cookie preferences at any time under Account › Privacy › Cookie Settings — changes take effect immediately on your next page load.

Account Access Logs

Your login history — device type, timestamp and approximate location — is stored for 90 days and visible to you under Account › Security › Recent Activity. Report any entry you do not recognise directly from that screen.

Data Retention Schedule

We hold your transactional records for as long as required under applicable financial regulations, then delete them. You can request a copy of your full data file at any time by emailing [email protected].

Third-Party Data Processors

DANA, OVO, GoPay and QRIS each process payment data under their own privacy frameworks. Our legal page links to each processor's current policy so you can read the terms that apply to your chosen payment rail.

Identity Verification Protocol

Before we release a withdrawal above a set threshold, we may request a government-issued ID via secure document upload inside your account. This step follows Indonesian financial compliance requirements and protects your funds.

Frequently Asked Legal Questions

We've collected the questions we receive most often about our terms, your account rights and how Indonesian law intersects with our services. If your question isn't answered here, our legal inbox at [email protected] handles individual queries every day.

Access to our services depends on local law. We recommend checking the regulations applicable in your region before opening an account. Our terms page sets out which product categories are available where local law permits.

We collect the information you enter at registration — name, email, date of birth and payment details linked to DANA, OVO, GoPay or QRIS — plus standard session data such as IP address and device type, used for security and fraud prevention.

We retain transaction and identity records for the period required by applicable financial regulations, typically five to seven years. After that window closes, we delete or anonymise your data in line with our retention schedule.

Email [email protected] with the subject line 'Data Access Request' from the address linked to your account. We will confirm receipt within four business hours and deliver your data file within 30 calendar days.

You can submit a deletion request via the same email address. We will remove data that is not subject to a mandatory retention period. Records required by Indonesian financial regulations must be kept for the statutory period before deletion.

Submit a dispute ticket under Account › Help › Submit a Request. Attach your transaction reference and any relevant screenshots. Our compliance team reviews each case and issues a written decision, usually within five business days of receiving full documentation.

Withdrawals above our internal threshold require a government-issued ID uploaded securely inside your account. This step is required under Indonesian financial compliance rules and protects your account from unauthorised withdrawal requests.