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Our Terms & Conditions Protect Your Play

When you open an account on unibet login, you're entering an agreement designed to keep your deposits secure, your withdrawals straightforward, and your gaming experience fair.

Account verification required at signupOne account per person, per deviceDeposits and withdrawals tied to verified identity
Explore Lobby Read FAQ
unibet login Our Terms & Conditions Protect Your Play
REACH OUR TEAM

How to Contact Us About Terms

Team online

Live Chat

Available 24/7 in English. Open the chat widget in the lobby—our support team responds within minutes to clarify any term or account rule.

Email Support

Send queries to [email protected]. We respond within 24 hours to requests about account terms, payment conditions, or policy changes.

In-Lobby Help

Tap the Help or Terms icon on your account page to see your active terms summary, recent policy updates, and answers to common questions.

ACCOUNT SECURITY & DATA

How We Handle Your Information

Identity Verification

Before you deposit, we verify your name, date of birth and address using your national ID or passport. This protects both your account and ours against fraud and underage access.

Data Retention

We keep your account data, deposit history and withdrawal records for seven years after you close your account, as required by local law and our compliance obligations.

Cookies & Tracking

We use cookies to remember your login, language preference and play history. You can manage cookie settings in your browser; blocking them may limit lobby features.

Payment Data Security

Your DANA, OVO, GoPay and QRIS details are encrypted in transit and never stored on our servers. Payment providers handle all sensitive information directly.

Account Access Control

You can request a copy of your personal data, ask us to correct errors, or request deletion where law permits. Contact our privacy team via [email protected].

Dispute & Changes

If you disagree with how we've applied a term to your account, email support with your complaint. We'll review and respond within 14 days with our findings.

Common Questions About Our Terms

No. Our terms require one account per person. Opening duplicate accounts breaches your agreement with us and may result in account suspension or balance forfeiture. If you've accidentally opened two accounts, contact support immediately to merge or close one.

Providing false identity details violates our terms. If we discover inaccurate information during verification or later play, we reserve the right to suspend your account and reverse any payouts pending proper verification. Always use your real, legal name.

Yes. Our terms set Deposit references per transaction and per calendar day. Limits vary by deposit method—DANA, OVO, GoPay and QRIS each have daily caps. You'll see your current limit in the deposit form before you confirm, and you can request adjustments through support.

Verified withdrawals to DANA, OVO, GoPay and QRIS typically clear within 24 hours. Bank transfers may take 1–3 business days. Your terms guarantee we process all requests within this window once your account passes our anti-fraud review.

We can suspend or close your account immediately if we suspect fraud, breach of our terms, underage play, or payment disputes. For routine closures, you can request account closure anytime through settings. We'll process it within 48 hours and return any balance to your verified payment method.

Bonuses are subject to specific terms—wagering requirements, game eligibility, and expiry dates apply and vary by offer. All bonus rules are listed in the promo details before you accept. Your general account terms set out how we treat bonuses if you breach other rules or close your account.

Contact our support team at [email protected] or via live chat with your complaint. Describe the issue and what term you believe was breached. We'll investigate within 14 days and respond with our findings, remedies or explanation in writing.

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